FAQ for Aeon Fantasy Membership, FantasyAPP, and Tier Membership Rewards
1. What is an Aeon Fantasy Membership? What are the benefits?
Answer: The Aeon Fantasy Membership is a free membership program, which allows our customers to link their details to the Aeon Fantasy Membership Card – effectively registering a customer as a member. Some key benefits include the ability to use our proprietary mobile app FantasyAPP for credit reload and management, access members-only promotions, and accumulate Loyalty Points for every reload: RM1 = minimum 1 Loyalty Point.
Jawapan: Keahlian Aeon Fantasy ialah program keahlian percuma, yang membolehkan pelanggan kami memautkan butiran mereka kepada Kad Keahlian Aeon Fantasy – mendaftarkan pelanggan sebagai ahli dengan berkesan. Beberapa faedah utama termasuk keupayaan untuk menggunakan aplikasi mudah alih proprietari kami yang dipanggil FantasyAPP untuk tambah nilai dan menguruskan kredit, akses promosi ahli sahaja dan mengumpul Mata Kesetiaan untuk setiap tambah nilai: RM1 = minimum 1 Mata Kesetiaan.
2. What are Loyalty Points and what do I do with them?
Answer: For every RM1 spent as an Aeon Fantasy member, you will receive a minimum of 1 Loyalty Point. Customers may choose to redeem a minimum of 1 credit by exchanging 100 Loyalty Points. Refer to Tier Membership Rewards table below for Loyalty Points and their increasing benefits based on membership tier levels.
Jawapan: Untuk setiap RM1 yang dibelanjakan sebagai ahli Aeon Fantasy, anda akan menerima minimum 1 Mata Kesetiaan. Pelanggan boleh memilih untuk menebus sekurang-kurangnya 1 kredit dengan menukar 100 Mata Kesetiaan. Rujuk jadual Ganjaran Keahlian Peringkat di bawah untuk Mata Kesetiaan dan faedahnya yang semakin meningkat berdasarkan tahap peringkat keahlian.
3. What is an Aeon Fantasy Membership Card? Do I have to be a member to use it?
Answer: All of Aeon Fantasy outlets currently utilizes the Aeon Fantasy Membership Card as a digital creditswallet, especially for the arcade outlets (MollyFantasy, PALO, and Fantazia). For indoor playground outlets (Kidzooona and FANPEKKA), the Aeon Fantasy Membership Card serves as both a digital credits wallet and special entrance pass (passport coupon promotion).
The Aeon Fantasy Membership Card does not require customers to be an Aeon Fantasy member to use. However, we highly encourage all customers to sign up as an Aeon Fantasy member so that they can start accumulating Loyalty Points for every RM1 reloaded into the Aeon Fantasy Membership Card.
Jawapan: Semua cawangan Aeon Fantasy pada masa ini menggunakan Kad Keahlian Aeon Fantasy sebagai dompet kredit digital, terutamanya untuk kedai arked (MollyFantasy, PALO dan Fantazia). Untuk kedai taman permainan dalaman (Kidzooona dan FANPEKKA), Kad Keahlian Aeon Fantasy berfungsi sebagai dompet kredit digital dan pas masuk khas (promosi kupon pasport).
Kad Keahlian Aeon Fantasy tidak memerlukan pelanggan menjadi ahli Aeon Fantasy untuk menggunakannya. Walau bagaimanapun, kami amat menggalakkan semua pelanggan untuk mendaftar sebagai ahli Aeon Fantasy supaya mereka boleh mula mengumpul Mata Kesetiaan untuk setiap RM1 yang dimuatkan semula ke dalam Kad Keahlian Aeon Fantasy.
4. How much is the Aeon Fantasy Membership Card?Can I return it after use?
Answer: The Aeon Fantasy Membership Card costs RM2 per card with zero initial credits. The card is not returnable or refundable.
We highly encourage all customers to sign up as an Aeon Fantasy member so that they can start accumulating Loyalty Points for every RM1 reloaded into the Aeon Fantasy Membership Card.
Jawapan: Kad Keahlian Aeon Fantasy berharga RM2 setiap kad dengan kredit permulaan sifar. Kad tidak boleh dikembalikan.
Kami amat menggalakkan semua pelanggan untuk mendaftar sebagai ahli Aeon Fantasy supaya mereka boleh mula mengumpul Mata Kesetiaan untuk setiap RM1 yang dimuat semula ke dalam Kad Keahlian Aeon Fantasy.
5. How do I register as an Aeon Fantasy member, as a new customer?
Answer: You may choose to sign up as an Aeon Fantasy member physically by registering your details at any of our Aeon Fantasy outlets (MollyFantasy, PALO, Fantazia, Kidzooona, and FANPEKKA) and linking those details to an Aeon Fantasy Membership Card.
Alternatively, you can sign up via FantasyAPP by providing the necessary details in the mobile app and then purchase a temporary in-app card number. After that, visit any of ourAeon Fantasy outlets (MollyFantasy, PALO, Fantazia, Kidzooona, and FANPEKKA) and acquire an Aeon Fantasy Membership Card. The store staff will complete the process of changing your temporary in-app card number to the new Aeon Fantasy Membership Card.
Please be informed that the Aeon Fantasy membership requires you to carry the physical Aeon Fantasy Membership Card at all times as a digital credits wallet – for use at all Aeon Fantasy outlets (MollyFantasy, PALO, Fantazia, Kidzooona, and FANPEKKA).
Jawapan: Anda boleh memilih untuk mendaftar sebagai ahli Aeon Fantasy secara fizikal dengan mendaftarkan butiran anda di mana-mana cawangan Aeon Fantasy kami (MollyFantasy, PALO, Fantazia, Kidzooona dan FANPEKKA) dan memautkan butiran tersebut kepada Kad Keahlian Aeon Fantasy.
Sebagai alternatif, anda boleh mendaftar melalui FantasyAPP dengan memberikan butiran yang diperlukan dalam apl mudah alih dan kemudian membeli nombor kad dalam apl sementara. Selepas itu, lawati mana-mana cawangan Aeon Fantasy kami (MollyFantasy, PALO, Fantazia, Kidzooona dan FANPEKKA) dan dapatkan Kad Keahlian Aeon Fantasy. Kakitangan kedai akan menyelesaikan proses menukar nombor kad dalam apl sementara anda kepada Kad Keahlian Aeon Fantasy baharu.
Harap maklum bahawa keahlian Aeon Fantasy memerlukan anda membawa Kad Keahlian Aeon Fantasy fizikal pada setiap masa sebagai dompet kredit digital – untuk digunakan di semua cawangan Aeon Fantasy (MollyFantasy, PALO, Fantazia, Kidzooona dan FANPEKKA).
6. As an Aeon Fantasy Member, can I own multiple Aeon Fantasy Membership Cards?
Answer: Yes, you can! The process to link an Aeon Fantasy Membership Card to your Aeon Fantasy Membership is the same for every card you own.
Jawapan: Ya, anda boleh! Proses untuk memautkan Kad Keahlian Aeon Fantasy kepada Keahlian Aeon Fantasy anda adalah sama untuk setiap kad yang anda miliki.
7. Does the Aeon Fantasy Membership have an expiry date?
Answer: No. It is a lifetime membership.
Jawapan: Tidak. Ia adalah keahlian seumur hidup.
8. Does the Aeon Fantasy Membership Card have an expiry date?
Answer: Yes, however, as long as the Aeon Fantasy Membership Card is used within its 12-month validity period, it shall continue to be active for a maximum period of 12 months from the “last activity” date. If the card is not used within these 12 months, it shall expire.
For example: if you registered an activity or transaction on 1st January 2022, it will be valid up until 1st January 2023. If you use the card again on 1st February 2022, it will acquire a new 12-month validity up until 1st February 2023. If it’s not used after the validity period ends (12 months), the card will expire including all the remaining credits inside.
Aeon Fantasy Members are encouraged to use the Aeon Fantasy Membership Card frequently to keep the card active.
Jawapan: Ya, bagaimanapun, selagi Kad Keahlian Aeon Fantasy digunakan dalam tempoh sah 12 bulan, ia akan terus aktif untuk tempoh maksimum 12 bulan dari tarikh “aktiviti terakhir”. Jika kad tidak digunakan dalam tempoh 12 bulan ini, ia akan tamat tempoh.
Contohnya: jika anda mendaftarkan aktiviti atau transaksi pada 1 Januari 2022, ia akan sah sehingga 1 Januari 2023. Jika anda menggunakan kad itu semula pada 1 Februari 2022, ia akan memperoleh kesahan 12 bulan baharu sehingga 1 Februari 2023 . Jika ia tidak digunakan selepas tempoh sah tamat (12 bulan), kad akan tamat tempoh termasuk semua baki kredit di dalamnya.
Ahli Aeon Fantasy digalakkan untuk menggunakan Kad Keahlian Aeon Fantasy dengan kerap untuk memastikan kad itu aktif.
9. What is considered as “last activity”?
Answer: Any transactions done at store cashier counter, tapping for a gameplay at a machine’s RFID terminal, reloads/ purchases in FantasyAPP, and any check-ins (indoor playground).
(If your card is linked to FantasyAPP, all forms of transactions performed are also considered a form of Aeon Fantasy Membership Card activity and will be registered as a last activity.)
Jawapan: Sebarang transaksi yang dilakukan di kaunter juruwang kedai, mengetik untuk permainan di terminal RFID mesin, tambah nilai/pembelian dalam FantasyAPP dan sebarang daftar masuk (taman permainan dalaman).
(Jika kad anda dipautkan ke FantasyAPP, semua bentuk transaksi yang dilakukan juga dianggap sebagai satu bentuk aktiviti Kad Keahlian Aeon Fantasy dan akan didaftarkan sebagai aktiviti terakhir.)
10. My Aeon Fantasy Membership Card is already expired and I still have credits left inside. What can I do?
Answer: An expired Aeon Fantasy Membership Card will be considered invalid and all remaining credits reloaded inside are expired and invalid.
Jawapan: Kad Keahlian Aeon Fantasy yang telah tamat tempoh akan dianggap tidak sah dan semua baki kredit yang dimuatkan semula di dalamnya telah tamat tempoh dan tidak sah.
11. I am already an Aeon Fantasy member, do I have to register a new account to use FantasyAPP?
Answer: No. All existing Aeon Fantasy members who had registered their details and linked them to an Aeon Fantasy Membership Card do not require a new registration on FantasyAPP. The system will automatically recognize your email address or phone number (whichever used to link to the Aeon Fantasy Membership Card).
Existing members can instantly use FantasyAPP.
Jawapan: Tidak. Semua ahli Aeon Fantasy sedia ada yang telah mendaftarkan butiran mereka dan memautkannya kepada Kad Keahlian Aeon Fantasy tidak memerlukan pendaftaran baharu pada FantasyAPP. Sistem akan mengenali alamat e-mel atau nombor telefon anda secara automatik (yang mana-mana digunakan untuk memautkan ke Kad Keahlian Aeon Fantasy).
Ahli sedia ada boleh menggunakan FantasyAPP serta-merta.
12. I am an Aeon Fantasy member but FantasyAPP does not recognize my details as a member.
Answer: In rare cases such as this, it could mean that your membership details may have been wrongly recorded during the registration process. Please proceed to your nearest or preferred Aeon Fantasy outlet (MollyFantasy, PALO, Fantazia, Kidzooona, and FANPEKKA) and acquire the aid of our store staff to assist you in the editing of the errors.
Jawapan: Dalam kes yang jarang berlaku seperti ini, ini mungkin bermakna butiran keahlian anda mungkin telah tersalah rekod semasa proses pendaftaran. Sila teruskan ke cawangan Aeon Fantasy terdekat atau pilihan anda (MollyFantasy, PALO, Fantazia, Kidzooona, dan FANPEKKA) dan dapatkan bantuan kakitangan kedai kami untuk membantu anda dalam penyuntingan ralat.
13. What is the Tier Membership Rewards? What are the benefits?
Answer: The Tier Membership Rewards is a rewards system that is designed especially for our membership card holders. The Tier Membership Rewards currently features four different achievable tiers. Refer to the table below for detailed rewards and benefits:
Jawapan: Ganjaran Keahlian Peringkat ialah sistem ganjaran yang direka khas untuk pemegang kad keahlian kami. Ganjaran Keahlian Peringkat kini menampilkan empat peringkat berbeza yang boleh dicapai. Rujuk jadual di bawah untuk ganjaran dan faedah terperinci:
Table X:
| Bronze | Silver | Gold | Platinum | |
| Qualification Points | 500 and below | 501 to 2000 | 2001 to 4000 | 4001 and above |
| Tier Retention Period | 12 Months | 12 Months | 12 Months | 12 Months |
| Loyalty Points Per RM1 | 1 | 1.5 | 2 | 2.5 |
14. What are Qualification Points?
Answer: For every Loyalty Points earned, an Aeon Fantasy Member will also gain the same amount of Qualification Points. Qualification Points are used solely to measure how much Loyalty Points are accumulated within the 12-month retention period in order to determine the tier achievement.
Jawapan: Untuk setiap Mata Kesetiaan yang diperoleh, Ahli Aeon Fantasy juga akan memperoleh jumlah Mata Kelayakan yang sama. Mata Kelayakan digunakan semata-mata untuk mengukur jumlah Mata Kesetiaan terkumpul dalam tempoh pengekalan 12 bulan untuk menentukan pencapaian peringkat
15. If I redeem my Loyalty Points to credits, will I lose the Qualifications Points that are required to increase my tier to the next level?
Answer: No. Redeeming your Loyalty Points to credits will not affect the decrease in Qualification Points and will not affect the drop in tier level within the 12-month retention period.
Jawapan: Tidak. Penebusan Mata Kesetiaan anda kepada kredit tidak akan menjejaskan penurunan Mata Kelayakan dan tidak akan menjejaskan penurunan tahap peringkat dalam tempoh pengekalan 12 bulan.
16. I just achieved Silver tier. Is this permanent? What happens after that?
Answer: No. Once you achieved a tier, you are automatically given a 12-month retention period at the same time of your achievement. The Qualification Points will be calculated anew (from the point of your tier achievement) each time a 12-month retention period is activated.
This means, you will remain a Silver member within the 12-month retention period. In order to maintain as a Silver member, you must accumulate at least 501 Qualification Points before the 12-month retention period expires.
As an added example, if you further accumulated at least 2001 Qualification Points within the 12-month retention period as a Silver member, you will automatically tier up as a Gold member. In this case, a new 12-month retention period will activate and your Qualification Points will be calculated anew (from the point of your tier achievement) again.
Jawapan: Tidak. Sebaik sahaja anda mencapai peringkat, anda secara automatik diberi tempoh pengekalan 12 bulan pada masa yang sama pencapaian anda. Mata Kelayakan akan dikira semula (dari titik pencapaian peringkat anda) setiap kali tempoh pengekalan 12 bulan diaktifkan.
Ini bermakna, anda akan kekal sebagai ahli Perak dalam tempoh pengekalan 12 bulan. Untuk mengekalkan sebagai ahli Perak, anda mesti mengumpul sekurang-kurangnya 501 Mata Kelayakan sebelum tempoh pengekalan 12 bulan tamat.
Sebagai contoh tambahan, jika anda terus mengumpul sekurang-kurangnya 2001 Mata Kelayakan dalam tempoh pengekalan 12 bulan sebagai ahli Perak, anda secara automatik akan naik peringkat sebagai ahli Emas. Dalam kes ini, tempoh pengekalan 12 bulan baharu akan diaktifkan dan Mata Kelayakan anda akan dikira semula (dari titik pencapaian peringkat anda) sekali lagi.
17. What if I cannot achieve the same amount of Qualification Points within the 12-month retention period to retain my current tier?
Answer: Your tier will drop by to the respective tier level based on the Qualification Points gained within the 12-month retention period and a new 12-month retention period will be activated.
As an example, if you’re currently a Gold member, but you had only manage to accumulate up to 300 Qualification Points within the 12-month retention period, your tier will automatically drop to Bronze. When this happens, a new 12-month retention period will activate and your Qualification Points will be calculated anew (from the point of your tier achievement) again.
Jawapan: Peringkat anda akan turun ke peringkat masing-masing berdasarkan Mata Kelayakan yang diperoleh dalam tempoh pengekalan 12 bulan dan tempoh pengekalan 12 bulan baharu akan diaktifkan.
Sebagai contoh, jika anda kini ahli Emas, tetapi anda hanya berjaya mengumpul sehingga 300 Mata Kelayakan dalam tempoh pengekalan 12 bulan, peringkat anda akan turun secara automatik kepada Gangsa. Apabila ini berlaku, tempoh pengekalan 12 bulan baharu akan diaktifkan dan Mata Kelayakan anda akan dikira semula (dari titik pencapaian peringkat anda) sekali lagi.
18. I have accumulated above 4001 Loyalty Points throughout the years, indicating that I am a regular customer way before the Tier Membership Rewards system is introduced. Will I automatically jump to the correct tier when the system goes live?
Answer: Yes, in this case, you will automatically become a Platinum member when the Tier Membership Rewards goes live. However, please take note that a new 12-month retention period will activate and your Qualification Points will be calculated anew (from the point of your tier achievement) again.
In order to retain your tier as a Platinum member, you have to achieve the minimum Platinum tier Qualification Points within the new 12-month retention period. Refer to Table X.
Jawapan: Ya, dalam kes ini, anda akan menjadi ahli Platinum secara automatik apabila Ganjaran Keahlian Peringkat disiarkan secara langsung. Walau bagaimanapun, sila ambil perhatian bahawa tempoh pengekalan 12 bulan baharu akan diaktifkan dan Mata Kelayakan anda akan dikira semula (dari titik pencapaian peringkat anda) sekali lagi.
Untuk mengekalkan peringkat anda sebagai ahli Platinum, anda perlu mencapai Mata Kelayakan peringkat Platinum minimum dalam tempoh pengekalan 12 bulan baharu. Rujuk Jadual X.
Chart 2 = Expiry of Membership and Membership Card
Chart 3 = Expiry of Loyalty Points VS Qualifications Points
Chart 4 = Tier Retention Chart
Chart 5 = Tier Qualification